Here is a list of Frequently Asked Questions we get here in our store. If you have a question, or problem, you’re not alone and it’s most likely been asked before. We hope that the answers below can help you with a few questions you might have. If they don’t please write us an e-mail at parts@ronayersmotorsports.com or give us a call at 1800-888-3084.

Here are few links to the important stuff:
Shipping
Policy Info
About us
Contact us

Are the parts you sell new?
Yes, we sell new OEM parts from Honda, Suzuki, Yamaha, and Kawasaki. We do not sell used parts of any kind.

Does the plastic you sell come painted?
Yes, all the bodywork we sell comes painted and decaled. There are some Kawasaki parts that do not come with the stickers. If the middle four digits of the Kawasaki part number start with a five (5), then the bodywork will come with all the stickers. All Honda plastics come complete with stickers. All Suzuki plastics come painted, and most come with stickers already applied, however, some models the stickers are sold separately.

Are the tires you sell blems?
No, just like our OEM parts, our tires are brand new and in perfect condition. They are just like the tires you would buy at your local dealer, only cheaper. We sell them at a very low margin of profit in hopes that you, the consumer will buy a lot of them. The only way we can sell tires this cheap is by web orders only.

How long will it take to get my order?
Typically, ground service orders take 7-10 business days to get to you. We order most parts directly from the manufacturers. Stocking more parts would mean higher prices due to warehousing costs. We feel that our customers benefit from our ordering efficiency, and will wait a few days in order to save some serious cash.

Can I expedite my order?
Yes, we offer expedited shipping services. Several options are built right into the checkout process - choose the one that's right for your order.

If I order apparel and it does not fit can I exchange it?
Yes, you may exchange apparel one time for a $20.00 exchange fee for the correct size. The apparel must be in new unworn, unused condition with all tags, documents, and protective coverings intact before you ship it back. You may exchange the item a second time, but you will be subject to a 25% restock fee. Please be sure to read the return policy carefully before you order.

I live outside the US can I order parts from you?
No, International business is not available at this time. Ground shipping charges apply for continental US only. Shipping to Canada is double the ground rate for the US, with the exception of tires. Alaska, Hawaii, and Puerto Rico can only be shipped next day or second day air. Please email us if you have any questions about shipping to these areas.

I do not want anybody to get my credit card info, is it safe to order online through your site?
All transactions on our website are protected with industry standard SSL technology to keep your information safe. We do NOT keep your credit card number in our web database. This is to prevent unauthorized use. The system is safer than making a transaction by phone. We authorize all credit card purchases with an address verification system. This means your billing address must be the same as the address to which the credit card statement is sent. We will ship to an alternate shipping address, but the billing address must be verifiable. Please click here to view our VeriSign Certification.

Do you have a catalog that you can send me?
In order to keep costs down, we do not print or distribute catalogs. Our Web site is constantly updated with new products, services and information, making any potential catalog quickly out of date. By focusing all of our efforts and resources on the Web site, we can guarantee the best possible customer experience.

When will you charge my card?
All purchases are charged at the time of order. We do this for two reasons. The first and most important reason is to verify the billing address on the card is correct to insure the person making the order is actually the card holder. The second reason is make sure the funds are available before we special order parts from the manufacturer.

Do you have parts for my older motorcycle?
No, we do not sell parts for bikes older than 20 years old. The manufacturers are only obligated to manufacture parts for bikes 10 years after their manufacture date. If the bike is older than 20 years old then chances are that the parts are discontinued. We do not keep parts in stock for bikes older than 10 years.

Do you sell Batteries?
No, unfortunately we can not ship batteries because of Hazmat laws. It is very expensive to get Hazmat certified to ship batteries and we do not sell enough batteries to justify the cost. Chemicals are not available for sale anywhere but the continental US.

If I buy a frame, will it come with a title?
No, the frames from all the manufacturers come blank with no VIN or title. It is up to you to find out which steps need to be taken according to your local DMV laws to have the frame re-titled. Honda frames require special procedures to order. Please call before you order.

There are multiple choices in the micro fiche for the part I wish to purchase. How do I know which is correct?
The micro fiche is extremely complicated and we cannot possibly put in every note for every part. If the problem is with a painted part, the answer to your question most likely lies in the color charts for your particular motorcycle. If you run into a problem selecting part, give us a call or shoot us an e-mail. We will be happy to help you out.

Do you ship COD?
Sorry, due to previous fraud we cannot sell parts COD. We do accept certified check or money orders. Just select the parts you would like to purchase and then print your shopping cart. Mail the print out, payment and ALL of your contact information in to us. You should see the parts within 7 – 10 business days of the time we receive the payment.